Returns & refunds

How to return jewelry items?

Please return your jewelry items securely packed to one of the following return centers:

• USA

Salesupply Inc. c/o ZIPA
195 Plymouth Street, Office 217
Brooklyn, NY 11201
US - United States

• FRANCE

ZIPA
27, rue Baudinot
71120 Charolles
FR - France

Do not forget to insert your invoice in your return package.

• Customised / engraved items can not be returned. 

• Worn jewelry (superficial scratches, damaged...) can not be returned.

Return shipment of jewelry items is at your expense. 

When will I get my refund?

Very quickly: once a return center confirms the arrival of your jewel in a perfect condition we refund you immediately.
Usually, it takes 3 to 4 working days to see our refund on your bank statement.